Refund and Cancellation Policy
Last updated: 4 September 2026
Cancelling a subscription
You can cancel your subscription at any time from the billing screen in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Auto-renewal stops as soon as you cancel.
Refund eligibility
Within 14 days of a payment, you can request a full refund if you have used less than half of that period's quota. Write to billing@namescope.dev; requests are resolved within 5 business days.
Partial periods
We do not prorate refunds for unused days when you cancel mid-period; the service stays active until the period ends.
Credit packs
Unused credit packs can be refunded within 14 days of purchase. Partially used packs are not refundable.
Service disruption
For outages on our side lasting more than 24 hours, we offer a prorated refund or an equivalent extension for the affected period.
How refunds are issued
Refunds go back to the original card or payment method. Depending on your bank, the funds may take 5-10 business days to appear.
Contact
Refund and billing questions: billing@namescope.dev